Privacy policy

Who we are

We are Scot Energy Efficiency Ltd, company number 17408629, registered office 66 Paul Street, London EC2A 4NA. You can contact us by phone on 0141 230 0198, by email at info@scottishenergyefficiency.co.uk, or by WhatsApp.

What information we collect

When you complete a form on this website — for example to request a quote or contact us — we collect the information you provide, which may include:

• Your name
• A UK phone number
• Your email address (if provided)
• Your postcode
• The upgrade you are interested in (solar panels, battery storage, air source heat pump, or a combination)
• Any additional message you choose to provide
• The page on this website from which you submitted the form

We do not collect sensitive personal data through these forms. We do not request payment details through this website.

How we use your information

We use the information you provide to:

• Respond to your enquiry and arrange a no-obligation survey;
• Provide a written quote for a paid installation;
• Discuss interest-free credit options, where relevant (subject to status);
• Carry out our business operations and keep records of enquiries.

We only use your information for the purposes for which you provided it. We do not use your data for unrelated marketing.

How your information is shared

To arrange a survey and provide a quote, we may need to share relevant details with our MCS-certified installer partner and, where applicable, with a finance provider. We only share the information necessary for those purposes, and only with your consent. We do not sell your personal data.

When you submit a form, your information is transmitted to a third-party automation service we use to receive and manage enquiries. By submitting the form, you consent to this transfer for the purpose of handling your enquiry.

Legal basis

We process your personal data on the basis of the consent you give when you submit a form (and which you can withdraw at any time), and on the basis of our legitimate interests in responding to your enquiry and operating our business.

How long we keep your information

We keep enquiry information for as long as is necessary to respond to your enquiry and, where relevant, to provide a quote and arrange an installation. After that, we retain records only for as long as needed for legitimate business and record-keeping purposes.

Your rights

You have rights in relation to your personal data under UK GDPR, including the right to access your information, request correction or deletion, and withdraw consent at any time. To exercise any of these rights, please contact us using the details above.

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Cookies and analytics

This website uses Google Analytics 4 (GA4) to understand how visitors use the site. Analytics cookies are only set after you give consent via our cookie banner. You can withdraw consent at any time. Please see our cookie policy for full details.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page.

Contact

If you have any questions about this policy or how we handle your information, please contact us at info@scottishenergyefficiency.co.uk or on 0141 230 0198.